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Design Questions

I want to design my own case. How do I get started?

From within the build in customization tool, we have many font, clipart & layouts for you to choose.

I want to upload my own images. What image format and resolution will give the best result?

Our design tool supports .jpeg and .png formats. For a phone case we recommend a resolution of 2000×3000 pixels. For laptop sleeves and iPad cases we recommend a resolution of 4000×3000 pixels.

If your image is blurry or pixelated in the preview in the design tool, it will most likely be blurry and pixelated when it’s printed. So make sure you use high quality images.

Ordering

How can I check the status of my order ?

You can log in to your account anytime to view your order status. If you can’t remember your password, simply use the Forgot Password tool on the login page.

I just placed an order. What now?

First of all: Thanks for your order! Here’s what going to happen: After placing your order you’ll receive two emails updating you on the status of your order. The first email will confirm your order. We usually ship orders within 48 hours. The other email will confirm the shipment of your order.This email will have all the delivery details about your specific order.If you did not receive any emails please be sure to check the Spam / Junk folder of the email you registered with us.You can also check the of your order in your account anytime.

I changed my mind. Can I return my purchase?

We do not accept returns for personalised products. Every personalised case or sleeve is made to order and it’s not possible for us to resell your purchase.

Can I change or cancel my order?

Unfortunately that’s not possible. Once your order is confirmed, we immediately start the production and shipping process. We can not change any details about your order after the confirmation. So make sure you enter the right shipping address and order the right product for you.

Shipping

How long does shipping take?

Items are shipped via USPS, UPS, DHL or FedEx. Typically your item will arrive in 1-3 days after it is shipped for customers located in the USA.  International orders take 5-12 days.

Others

I want to buy a lot of cases. Can I get a bulk discount?

Please contact us as cs@yoocustom.com