Return and Refund Policy

 

Product Warranty

We offer a 6-month warranty period on all our products. We strive to bring you the best quality available. In the off-chance that your purchase breaks during this period, we will replace the purchased product free of charge. When this happens, please send us an email with your order number and a clear picture of the problem to [email protected]. That way we can offer you a solution as quickly as possible.

Change of Your Order

If you want to change the detail of your order, please contact us first, we need to verify it is in production or not. Please send us an email to [email protected] with your order number in the subject line and any changes in the body. We’ll get back to you as soon as possible.

Cancellation of Your Order

Since your personalized products are custom made just for you, a 30% of product price customization fee per item is included in your purchase. If you need to cancel your order which being production, we will refund the entire cost of your item, less the 30% customization fee. So make sure you enter the right shipping address and order the right product for you.

Return of Your Product

We do not accept returns for custom products. Every custom product is made to order and it’s not possible for us to resell your purchase.

If you are not satisfied with our products or services, Please contact us at [email protected]. We are always trying our best to fulfill our customers’ needs.