How long does shipping take?
The processing time of your order is 2-3 working days after your order has been received. The below shipping times are the estimated time required by the postal service and does not include the processing time of the Customs in the destination country.
Based on the buyer’s location, our system will display the estimated delivery time in the product page and checkout page respectively. If you would like to know the estimated delivery time with a specific location, please select the destination location on the checkout page to get an idea of the approximate time frame.
During public holidays and busy periods, it’s possible that the processing and delivery of your shipment may experience some delay. Customs and the Postal Service may require extra time to work on the processing / delivery during peak season (Black Friday, Christmas, etc.) or before major festivals (e.g., Valentine’s Day). For details on public holidays in the destination country, please refer to your local government website.
**Estimated delivery time = processing time(2-3 working days) + shipping time(as the table below)
|Country/Region||Shipping Type||Shipping time (Working days)|
|UK, Germany, France||Tracked||5-8|
|Austria, Belgium, Bulgaria, Croatia, Czech Republic, Cyprus, Denmark, Estonia, Finland, Hungary, Iceland, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Italy, Spain, Switzerland||Tracked||7-14|
|Australia, New Zealand||Tracked||7-12|
|Japan, South Korea, Vietnam, Singapore, Malaysia, Thailand, Philippines, Indonesia||Tracked||7-12|
|Rest of the World||Tracked||7-21|
My tracking number does not work. Now what?
Sometimes it’s possible that your tracking number is not immediately activated after shipment. If your tracking information is not available two days after you’ve received shipping confirmation please contact us by filling up the contact form at “Contact Us“.
I want to track my order. Is this possible?
We offer tracking on all orders with the Tracked Delivery services. You will receive an email with all the tracking details when we ship your order.
However, the Standard Shipping for some countries does not include a tracking number.
Will I have to pay import taxes?
Most of the buyers don’t need to pay import taxes. The below is a table showing the information for your reference.
|Region/Country||Buyers have to pay import taxes/duties?|
|Canada, Mexico||No, buyers don’t need to pay. Imported taxes/duties will be prepaid by Yoocustom.|
|Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Germany, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, France, Italy, Spain, Cyprus, Switzerland, United Kingdon||No, buyers don’t need to pay. Imported taxes/duties will be prepaid by Yoocustom.|
|Hong Kong, Macau||No|
|Japan, South Korea, Vietnam, Singapore, Malaysia, Thailand, Philippines, Indonesia, Australia, New Zealand||Depending on the customs policy in the destination country|
|Rest of the World||Depending on the customs policy in the destination country|